Course curriculum

  • 1

    Introduction

  • 2

    Chapter 1: General Principles

    • Lesson 1 - How to Prioritize Work

    • Lesson 2 - Managing Incidents, Service Requests, and End Users

    • Check Your Understanding: Incidents, Requests, End Users

    • Lesson 3 - System Maintenance

    • Lesson 4 - Data Provenance

    • Lesson 5 - Adhering to Build Guidelines and Standards

    • Supplemental: Medication Build Checklist Template

    • Check Your Understanding: System Maintenance and Data Provenance

    • Lesson 6 - Collaboration in an Integrated EHR

    • Lesson 6b - Practical Examples
  • 3

    Chapter 2: Project Management

    • Lesson 1 - Overview of the Project Life Cycle

    • Lesson 2 - Setting Agendas

    • Lesson 2b - Meeting Facilitation

    • Lesson 2c - Nominal Group Technique

    • Lesson 3 - Scope Management

    • Lesson 4 - Types of Projects in Pharmacy Informatics

    • Lesson 5 - Additional Project Management Resources

    • Check Your Understanding: Project Management
  • 4

    Chapter 3: User Experience and Design

    • Lesson 1 - Why is User Experience and Design Important?

    • Lesson 2 - Human Factors Engineering and Sociotechnical Factors

    • Supplemental: Root Cause Analysis Template

    • Lesson 3 - Burnout

    • Lesson 3b - Mitigating Burnout

    • Lesson 3c - Informatics Support

    • Supplemental: Clinician Burnout from Health Information Technology & Electronic Health Records

    • Supplemental: Analysis of the 21st Century Cures Act on Reducing Clinician Burden Attributable to Health Information Technology & Electronic Health Records

    • Lesson 4 - Examples of User-Centered Design
  • 5

    Chapter 4: Medication Build

  • 6

    Chapter 5: Change Control Management

    • Lesson 1 - Change Management Part 1

    • Lesson 2 - Change Management Part 2

    • Check Your Understanding: Change Control
  • 7

    Chapter 6: Clinical Decision Support

    • Lesson 1 - Five Rights of CDS

    • Lesson 2 - Types of CDS

    • Lesson 3 - Alert Fatigue

    • Supplemental: Alert Fatigue - How Technology Led a Hospital to Give a Patient 38 Times His Dosage

    • Lesson 4a - Ordersets & Protocols

    • Lesson 4b - The Order Set Style Guide

    • Lesson 4c - Practical Tips

    • Example of Order Set Request Life Cycle

    • Check Your Understanding: Order Sets
  • 8

    Chapter 7: Hardware

    • Lesson 1 - Automated Dispensing Cabinets

    • Sample Troubleshooting Workflow for ADC

    • Check Your Understanding: ADC

    • Lesson 2 - Bar Code Medication Administration

    • Sample Troubleshooting Workflow for BCMA

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    • Check Your Understanding: BCMA

    • Lesson 3 - IV Infusion Pumps

    • Lesson 3b - Practical Tips

    • Lesson 4 - Other Common Hospital Technologies
  • 9

    Congratulations

    • Congratulations!

    • Feedback Survey

    • Special Thanks